Please submit a written request by completing the Return Form
Under Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals, and for the amendment of certain normative acts:
Before the expiry of the withdrawal period, the Consumer has the right to withdraw from this contract, without having to justify the withdrawal decision and without incurring any costs other than those provided for in Art. 13 para. (3) and Art. 14 of E.O. No. 34/2014, within 14 days from the day on which the consumer takes physical possession of the product. Return shipping costs are borne by the consumer.
At the same time, below you will also find the complete policy for cancelling a purchase.
Purchase cancellation is a service offered to customers of NICO PROFI CORPORATION SRL, a limited liability company organized under Romanian law, headquartered in BOSANCI, Str. SUCEVEI, No. 57, Suceava County, registered at the Trade Register under no. J2022001342336, fiscal registration number RO46446614.
Through this service, customers may return within 14 calendar days products purchased from eliteplants.eu, in accordance with the Return Terms and Conditions set out in this Policy.
This service does not affect the right of withdrawal provided by E.O. 34/2014 on consumer rights in contracts concluded with professionals, for distance contracts or contracts concluded outside the ELITEPLANTS area.
Customers who cancel a purchase by requesting a return will be subject to the rules of this Policy and accept it in its entirety.
Customers of NICO PROFI CORPORATION S.R.L. are the direct beneficiaries of this service. These may be natural persons or legal entities who have purchased products from eliteplants.eu and are the holders of the invoice or fiscal receipt (natural persons) or representatives of the legal entity holding the fiscal invoice from eliteplants.eu.
How can you return products purchased from eliteplants.eu?
Products purchased from the eliteplants.eu network or website may be returned within 14 calendar days by completing the Return Form displayed on the site, accessible from the user account.
The 14-calendar-day period is calculated:
- from the date of purchase if the product was bought in-store;
- from the date of delivery if the product was purchased from eliteplants.eu; in the case of an order containing multiple products, the 14-day period is calculated from the delivery date of the last product in the order.
The buyer has the right to withdraw from the sales contract without having to justify the decision and without incurring any additional costs.
In accordance with Directive 2011/83/EU, recital (47): in order to determine the nature, characteristics and functioning of the goods, the consumer should handle and inspect them in the same way as they would be allowed to do in a store.
You are responsible for any diminution in the value of products if, following verification of their conformity, properties and functionality, it is found that such loss of value was caused by improper handling on your part.
Conditions regarding the returned product
The product may only be returned if it is in the same condition as received, is not damaged, and shows no physical alterations, impacts, chips, scratches, or shocks. Returns must be made via express courier service (Romanian Post excluded). For returns via courier within the legal 14-day return period, shipping costs are borne by the buyer.
The consumer is only responsible for any diminution in value resulting from handling beyond what is necessary to determine the nature, characteristics and functioning of the products. In accordance with Directive 2011/83/EU, recital (47): to establish the nature, characteristics and functioning of the goods, the consumer should handle and inspect them as they would be allowed to in a store; for example, the consumer should only try on a garment, not wear it.
Return shipping costs may differ from the amount originally paid, depending on the courier chosen by the buyer. The original shipping fee paid by the customer is a fixed rate set by NICO PROFI CORPORATION S.R.L.; any difference in shipping cost is borne by our company.
Products not accepted for return
- Sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer, regardless of whether they were used after unsealing (e.g., in-ear headphones, baby bottles, pacifiers, etc.);
- Services that were ordered by the customer and performed with their consent;
- Sealed audio or video recordings or sealed software that has been unsealed after delivery;
- Personal care products that have been unsealed and used (toothbrushes, rotating brushes, thermometers, etc.);
- Products showing physical alterations, impacts, chips, scratches, mechanical or electrical shocks (not reported as aesthetic defects within the first 48 hours of receiving the product). Products showing physical alterations, impacts, chips, scratches, shocks, signs of excessive use and/or unauthorized interventions are not accepted for return;
- Digital software products, digital licenses, and unsealed video games activated via digital code, and any alphanumeric digital activation codes for operating systems, applications, services, subscriptions, and digital wallets;
- Products brought in on firm special orders requiring advance payment;
- Provision of digital content not delivered on a physical medium, if performance has begun with the prior express consent of the Buyer and after the Buyer confirmed they were aware of losing their right of withdrawal;
- In the case of bundles containing consoles with games, returns are only accepted if the games are sealed or the game code has not been activated. If games have been unsealed or the code activated, their value will be deducted from the bundle's total value.
How soon will we refund the return amount?
Reimbursement of the product's value will be made within at most 14 days from receipt of the returned product.
By placing an order, the customer agrees to the commercial Terms and Conditions and is informed of the 14-day period for returning a product or withdrawing from the distance contract, pursuant to E.O. No. 34/2014, Art. 6 para. (1) lit. h).
Special costs and fees for purchase cancellation:
eliteplants.eu may refuse to work with consumers who have abused the right to cancel a purchase. They will be notified prior to any restrictions being imposed on the sale of products or services.
Processing of personal data for the purpose of processing returns
If there are no non-conformities and the products meet all the return conditions mentioned above, ELITEPLANTS employees will proceed to prepare the applicable financial-accounting documents in accordance with legal provisions (return invoice/advance, compensation order, payment order, receipt). The data required for preparing the above documents includes: first and last name, home address, ID series and number, and bank account, as applicable. We will use personal data solely for the purpose of preparing financial-accounting documents, in accordance with applicable legal provisions. If you do not wish to provide this data, returning products will not be possible even if they meet the return conditions above, as we cannot comply with fiscal legislation.
If the ordered product does not match its description on eliteplants.eu or has manufacturing defects, you may request its replacement or a refund within 10 days of receiving it.
Product returns must be sent to the address from which they were delivered.
For orders paid by card, the amount will be refunded to the same card used for the transaction.
NICO PROFI CORPORATION S.R.L. will refund the value of returned goods via bank transfer within a maximum of 14 days from the date of return. Under Romanian law, you may return products purchased from eliteplants.eu within 14 days of purchase.