Here is the English translation:
The privacy of your personal data is one of the primary concerns of NICO PROFI CORPORATION SRL, headquartered in BOSANCI, Str. SUCEVEI, No. 57, Suceava County, Romania, acting as data controller.
This document is intended to inform you about the processing of your personal data in the context of using the website eliteplants.eu, hereinafter referred to as "the site."
Table of Contents
- Categories of personal data processed
- Purposes and legal bases for processing
- Duration of data processing
- Disclosure of personal data
- Transfer of personal data
- Your rights
- Confidentiality of minors
- Changes to the privacy policy
1. Categories of Personal Data Processed
A. If you are a customer of the site, your personal data will be processed, such as:
- First and last name
- Phone number
- Email address
- Billing address
- Delivery address
- Data regarding how you use the site (e.g., your behaviour, preferences and habits on the domain)
- As well as any other categories of data you provide directly when creating a user account, placing an order through the site, or in any other way arising from your use of the site.
If you use your Facebook or Google account to create a user account on the site, the following public profile data displayed by those applications will be processed: username and email address.
If you choose to create a user account only before finalising a product order on the site, your email address will be requested and an account will be automatically created based on it.
If you do not complete the order, your email address and other provided data will not be stored, and the created account will be automatically deleted.
B. If you are a visitor to the site, your personal data will be processed as provided:
- Directly in the context of using the site, such as data you provide in the contact / questions / complaints section, insofar as you contact us in this way.
- Indirectly, data such as: IP address, browser used, browsing duration, search history, operating system used, language and pages viewed, full URLs, click sequences to, through and from our site, information or products viewed/searched, duration of visits to certain pages, page interaction data (e.g. scrolling, clicks, mouse movements), and user behaviour data.
2. Purposes and Legal Bases for Processing
A. If you are a customer of the site, your personal data is processed as follows:
For the performance of the contractual relationship between you and the company, specifically for receiving, validating, dispatching and invoicing orders placed on the site, informing you of your order status, organising product returns, etc.
Legal basis: The processing of your data for this purpose is based on the contract concluded between you and the company, as defined in the Terms and Conditions at eliteplants.eu/pages/terms-and-conditions. Providing your personal data is necessary for the performance of this contract. Refusing to provide data may result in the inability to conduct the contractual relationship.
For compliance with legal obligations arising in the context of services provided through the site, including obligations in tax and archiving matters.
Legal basis: Processing your data for this purpose is necessary to fulfil legal obligations. Refusal to provide data may result in the inability to comply with applicable legal obligations and therefore the inability to offer you services through the site.
For marketing activities, namely sending, via distance communication means (email, SMS), commercial communications regarding products and services offered through the site.
Legal basis: Processing your data for this purpose is based on your consent, if you choose to provide it. You may express your consent by ticking the corresponding box at the time of account creation, or afterwards in the "My Account Information" section. To unsubscribe from such commercial communications, you may use the option at the bottom of each email/SMS containing commercial communications, or by accessing the "My Account Information" section. Providing your data for this purpose is voluntary. Refusing consent will have no negative consequences for you.
For conducting various analyses and reports on site performance, creating consumer preference profiles, primarily to improve the experience offered on the site.
Legal basis: Processing your data for this purpose is based on the legitimate interest of the company in continuously improving the customer experience on the site. Providing your data for this purpose is voluntary and refusal will have no negative consequences.
B. If you are a visitor to the site, the website owner processes your personal data as follows:
For marketing activities, namely sending commercial communications via distance communication means (email, SMS) regarding products and services offered through the site.
Legal basis: Consent. You may express it by completing and ticking the corresponding box in the newsletter subscription form available on the site. You may unsubscribe at any time via the option at the bottom of each commercial email/SMS. Providing your data is voluntary and refusal will have no negative consequences.
For handling complaints and claims, and for monitoring traffic and improving your experience on the site.
Legal basis: The legitimate interest of the website owner in ensuring the correct functioning of the site and continuously improving the visitor experience, including by addressing comments, questions and complaints. Providing your data is voluntary and refusal will have no negative consequences.
3. Duration of Data Processing
Your personal data will be processed for as long as necessary to fulfil the processing purposes mentioned above.
If you are a customer, your data will be processed for the entire duration of the contractual relationship and afterwards in accordance with applicable legal obligations (e.g., financial-accounting supporting documents, for which the legally prescribed retention period is 10 years from the close of the financial year in which they were prepared).
If you are a customer and exercise the option to delete your user account by pressing the "delete account" button in the "My Account Information" section, this action will be interpreted as your choice to unsubscribe from commercial communications keeping you informed about products and services offered through the site. Deleting your account will not automatically result in the deletion of your personal data.
If you no longer wish your personal data to be processed or wish it to be deleted, you may exercise the rights detailed in section 6 below.
If you request account deletion but have at least one active order on that account, the deletion request can only be registered after delivery of products and completion of the last active order.
If you withdraw your consent for marketing data processing, the processing of your personal data for that purpose will cease, without affecting processing already carried out based on consent given prior to its withdrawal.
4. Disclosure of Personal Data
We do not rent or sell your personal data to third parties.
In addition to the controller, in certain situations data may be accessible to third parties such as service providers, transport operators, hosting providers, and IT companies, designated where necessary as processors on behalf of the controller. These parties are contractually obliged to maintain data confidentiality and to use the data solely for the purposes for which it was provided.
We may also disclose your personal data to central/local public authorities in the following illustrative cases: for site administration; where such disclosure is necessary for awarding prizes or other benefits obtained through promotional campaigns organised via the site; for maintaining, personalising and improving the site and its services; for data analysis, testing and research, monitoring usage trends, developing security features and user authentication; for sending marketing commercial communications within the limits set by law; where disclosure of personal data is required by law, etc.
5. Transfer of Personal Data
Personal data provided may be transferred outside Romania, but only to countries within the European Union.
6. Your Rights
Under data protection legislation, as data subjects you have the following rights:
- Right to information — the right to receive details about processing activities carried out, as described in this document;
- Right of access — the right to obtain confirmation of whether your personal data is being processed, and details about the processing activities, including how data is processed, the purposes of processing, recipients or categories of recipients, etc.;
- Right to rectification — the right to obtain correction, without undue delay, of inaccurate or unjustified personal data, as well as completion of incomplete data;
- Right to erasure ("right to be forgotten") — subject to certain conditions; following a deletion request, data may be anonymised and processing may continue in that form for statistical purposes;
- Right to restriction of processing — under certain conditions;
- Right to data portability — the right to receive your personal data in a structured, commonly used and machine-readable format, and the right to have that data transmitted to another controller, subject to conditions provided by law;
- Right to object — may be exercised by submitting a request as indicated below; at any time, on grounds relating to your particular situation, against processing based on legitimate interest or public interest, unless compelling legitimate grounds for processing can be demonstrated that override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims; at any time, free of charge and without justification, against processing of your data for direct marketing purposes;
- Right not to be subject to automated individual decision-making — the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you;
- Right to lodge a complaint with the National Supervisory Authority for Personal Data Processing or with competent courts, if you consider it necessary.
For any further questions about how your personal data is processed and to exercise the rights mentioned above, please contact us at: office@eliteplants.eu
7. Confidentiality of Minors
eliteplants.eu does not knowingly contact or collect information from persons under the age of 18. The website does not aim to solicit information of any kind from persons under 18.
If, in error, we come into possession of such information and are notified of this, we will obtain appropriate parental consent to use the information, or if this is not possible, we will delete the information from our servers.
If you wish to notify us that we have received information about persons under the age of 18, please contact us by email at office@eliteplants.eu.
We comply with legal provisions on the protection of personal data and take technical and organisational measures to protect all operations relating directly or indirectly to personal data, preventing unauthorised or unlawful access, as well as accidental or unlawful loss or destruction.
For the purpose of processing and fulfilling orders and concluding the sales contract, the seller collects customers' personal data, namely first and last name, company name, home address and delivery address, phone number, email address and age, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
We process your name, phone number and email address in order to communicate with you for the purpose of completing reservations and/or responding to requests and messages received. All such data is retained for the duration required by applicable financial-accounting and fiscal record-keeping legislation.
We do not use personal data for automated processing or profiling and never make automated decisions regarding our users. We use technical means to store data securely and do not process data for secondary purposes incompatible with the purposes for which it was collected. We strictly maintain the confidentiality of processed data and only disclose it to serve your interests or fulfil legal obligations.
Personal data may also be provided to partner companies, but only under a confidentiality commitment from those parties guaranteeing that the data is kept secure and that the provision of personal information complies with applicable law — including payment/banking service providers, telemarketing or other service providers with whom we may develop joint market offering programmes, courier service providers, marketing service providers, insurers, etc.
The owner and operator of this site are not liable for errors made by customers when entering data or for any false data they provide. The customer is obliged to provide accurate and truthful data and bears full responsibility for any inaccuracies in the information submitted to the seller.
Personal data may not be sold, transferred or distributed in any form to third parties or to other countries, except where requested by competent public authorities in accordance with Regulation (EU) 2016/679.
Rights of the Individual
Under Regulation (EU) 2016/679, you have the right of access to and intervention over the personal data you have provided.
By submitting a written and signed request to office@eliteplants.eu, you may exercise the following rights:
- To receive confirmation of whether your personal data is or is not being processed;
- To intervene with respect to the data transmitted;
- To object to data processing on justified grounds;
- To request data deletion, except in cases provided for by law.
eliteplants.eu will not rent, sell, distribute or otherwise make your data commercially available to any third party without your prior permission.
By completing the account creation and/or order form, you expressly declare and accept that your personal data will be included in the eliteplants.eu database and give your express and unambiguous consent for all such personal data to be stored, used and processed for the purpose of fulfilling your orders.
8. Changes to the Privacy Policy
We reserve the right to modify this privacy policy. In the event of significant future changes, you will be notified by email (where possible) or through a specific message displayed on the site.
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